In recent years, with economic development and technological progress, bank customers' demands for bank branch services are undergoing profound changes. Traditional bank deposit, withdrawal and settlement services have been difficult to meet customers' diversified needs. The impact of Internet finance and interest rate liberalization on domestic traditional commercial banks, as well as the fresh operation ideas, management modes and innovative products brought by foreign banks, all make the competition among domestic banks more intense.
How to get a share of this Internet financial carnival? It has become a problem for many traditional banks to think about. With the continuous integration of modern financial industry and Internet technology, the rapid development of emerging financial service models and new financial formats, and the change of business processes of major state-owned banks, the traditional counter model has become increasingly difficult to adapt. How to timely and accurately grasp customer psychology and quickly respond to customer needs has become an important issue for bank outlets to implement.