FAQ: Support & After-Sales

• Q Does Weirong provide technical support services?

  Yes. 

  Weirong provides technical support through phone, email, and instant messaging channels. 

  Our team can assist with installation guidance, troubleshooting, software support, and currency update guidance.

• Q What is the warranty period for Weirong products?

  Weirong machines support automatic recognition of over 90 currencies. 

  We also provide currency customization for specific markets, including support for new banknote versions and regional currency requirements.

• Q Does Weirong provide parts replacement?

  Yes. 

  Weirong supplies replacement parts for our machines. 

  You can contact our support team to identify the needed parts and arrange shipment.

  
  

• Q How do I update the software on the device?

  Software update procedures depend on the specific model. 

  Please refer to your user manual or contact our technical support team for step-by-step guidance.

• Q Can Weirong provide support for currency software updates?

  Yes. 

  Weirong provides support for currency software updates, including updates for new banknote versions and market-specific currency recognition requirements. 

  Please contact our technical support team with your machine model and target currency details.