FAQ

• Q Does Weirong provide technical support services?

  Yes. Weirong provides dedicated technical support services. For any inquiries, please contact our Technical Support Team. We are committed to delivering:

  (1) Product Operation & Usage Guidance - Step - by - step assistance for device setup and functionality.

  (2) Software Issue Diagnosis & Remote Troubleshooting - Rapid fault analysis and remote resolution for software-related problems.

  (3) System Upgrade & Maintenance Consultation.

• Q What is the warranty period for Weirong products?

  We offer a one-year standard warranty.

• Q Does Weirong provide parts replacement?

  Yes. We will match client order quantities with a proportional quantity of vulnerable parts and components. All provided spare parts are genuine original products that strictly adhere to the manufacturer's quality standards and technical specifications.

• Q How to update the software on the device?

  Engineers will update the device software based on the latest equipment conditions. If your machine is operating normally, there is no need to update. If an update is required, we will provide the latest software and guide you complete the upgrade process.

• Q Are Weirong products compatible with the new version of banknotes?

  Yes. Once new versions of banknotes are issued, we will collect data and simultaneously upgrade our software programs to ensure our devices are compatible with the latest versions of banknotes worldwide.